Refund & Cancellation Policy

Last updated: September 17, 2026

This policy governs purchases of digital coins, VIP memberships, and premium features on Subs Puls.

1. Digital Virtual Coins & Items

Coins and virtual credits purchased within Subs Puls are digital consumables designed to unlock video showcase placements, community boosts, and interactive features. Once coins have been added to your account balance or consumed for promotions, they are considered delivered and non-refundable, except as required by local law or Google Play Store policies.

2. VIP Memberships & Subscriptions

If you purchase a recurring VIP subscription:

Billing: Subscriptions are billed on a recurring basis (weekly, monthly, or annually as chosen at purchase) through Google Play In-App Billing.
Automatic Renewal: Subscriptions automatically renew unless canceled at least 24 hours prior to the end of the current billing cycle.
How to Cancel: You can cancel your subscription at any time directly through Google Play:
1. Open the Google Play Store app on your Android device.
2. Tap your profile icon at the top right -> Payments & subscriptions.
3. Select Subscriptions -> Choose Subs Puls.
4. Tap Cancel subscription and confirm.
Upon cancellation, you will retain VIP benefits until the end of your current paid period.

3. Google Play Store Purchases

All mobile app transactions are processed directly through Google Play Billing. If you experience an unauthorized charge, duplicate transaction, or technical error where purchased items were not credited:

Within 48 Hours: You can request a direct refund from Google Play by visiting Google Play Order History.
After 48 Hours: Contact our support team with your Google Play GPA order receipt number (e.g. GPA.XXXX-XXXX-XXXX-XXXXX) and we will investigate and resolve the issue.

4. Account Suspension or Policy Violations

Users whose accounts are suspended or terminated due to violations of our Terms of Service, Community Guidelines, or fraudulent activity (including botting, abusive content, or chargeback fraud) are not entitled to refunds for remaining balances.

5. Contact Us for Billing Support

If you have any questions about a charge or need assistance with your subscription, please email our billing support team at support@subspuls.pro with your transaction details.